![]() Please run complete diagnostics on the notebook as it is slow and the keyboard does not work. Please run diagnostics on the keyboard from this link: (HP PCs - Testing for Hardware Failures ).If it works correctly, then the internal keyboard may be faulty. Then try an external keyboard and check if that types correctly in multiple apps like word, Wordpad and Notepad. Please perform a hard reset on the computer first by following these steps from this link:.As is out for the day, I am responding on his behalf. Your technical competence and immaculate attitude are laudable. Your time and efforts are immensely appreciated. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs. ![]() Notebook Hardware and Upgrade Questions.
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